Buy Back Scheme

Last updated 10 October 2026

These Buy Back Scheme Terms apply to all Products delivered on or after 1 August 2026 and remain in force until further notice. They should be read together with our Terms of Sale and, for Trade Customers, our Trade Terms. Words defined in our Terms of Sale have the same meaning here.

In short: not happy with your BlackJack Jerky? Tell us why, and send it back within 30 days of Delivery, at your own postage cost, with at least 75% of each pack still in it. Once we have received it and confirmed the claim meets these terms, we will refund the price you paid for the Product within 30 days. Delivery costs are not refunded. The full terms below apply.

C1. The scheme

C1.1 The Buy Back Scheme lets eligible Customers return Products they are dissatisfied with for a refund, on the conditions in these terms.

C1.2 The Buy Back Scheme is in addition to, and does not replace or reduce, your rights under clauses A12.3 and A12.4 of our Terms of Sale, clause B7 of our Trade Terms, or Thai law. If your Product is faulty, damaged, spoiled or past its expiry date, please claim under clause A12.4 of our Terms of Sale (Consumers) or clause B7 of our Trade Terms (Trade Customers), not under this scheme.

C1.3 Any reference to the Buy Back Scheme, money back guarantee or similar in our advertising, packaging, point-of-sale material or communications is subject to these terms.

C2. Who can claim

C2.1 The Buy Back Scheme is open to:

  • Consumers who bought Products directly from us, through the Website, our LINE Official Account, by email, or through one of our authorised sales agents; and
  • Trade Customers, for Products bought directly from us.

C2.2 Products bought from anyone else, including a bar, venue, shop or other reseller, are not covered by our Buy Back Scheme. Please contact the seller.

C2.3 Free samples, gifts, competition prizes and promotional giveaways are not covered.

C3. Conditions

A claim qualifies only if all of the following conditions are met:

C3.1 Time limit. You notify us of your claim and dispatch the Product back to us within 30 days of the Delivery Date. The date on the courier's or postal service's proof of postage is the dispatch date.

C3.2 Reason. You give us your reason for dissatisfaction in writing when you make your claim.

C3.3 Return postage at your cost. You pay all costs of returning the Product, including postage and packaging. Parcels sent with charges payable on receipt will be refused. We recommend a tracked service, as we are not responsible for returns lost or damaged in transit.

C3.4 At least 75% remaining. Each returned pack contains at least 75% of its declared Net Weight. For a 40g pack, this means at least 30g of jerky must remain. Each pack is assessed separately: a pack below 75% does not qualify, even if other packs in the same return do.

C3.5 Original packaging. The Product is returned in its original BlackJack Jerky pack, with the label and MFG/EXP dates legible. Product returned loose, in other packaging, or mixed between packs does not qualify.

C3.6 Proof of purchase. You provide your order number, payment slip, receipt or invoice.

C3.7 Condition. The Product has not been tampered with, contaminated or had anything added to it, and has been stored in line with the pack instructions.

C4. How to claim

C4.1 Email [email protected] or message our LINE Official Account (@749ppvkw) with the details listed in the claim checklist at the end of these terms.

C4.2 We will reply with a claim reference and the address to send your return to. Please do not send any Products until you have received these.

C4.3 Reseal each pack, write your claim reference on the outside of the parcel, and keep your proof of postage until your claim is closed.

C5. Inspection and weighing

C5.1 When we receive your return, we will inspect and weigh each pack. The Net Weight remaining is the weight of the returned pack less the standard weight of an empty pack and oxygen absorber packet of the same size.

C5.2 We weigh returns on calibrated digital scales and photograph the reading. We will send you the photographs on request.

C6. Refund amount

C6.1 For each qualifying pack, we will refund the price you actually paid for that pack, after any discount or promotion. Where packs were bought at a bundle price, the bundle price is divided equally between the packs.

C6.2 Delivery charges are not refunded under the Buy Back Scheme. This includes the original delivery charge and the cost of returning the Product to us.

C6.3 Refunds are made by bank transfer or PromptPay to an account in the Customer's name. A Trade Customer may choose a credit against its next Order instead.

C7. When you will be refunded

C7.1 We will tell you whether your claim has been approved within 7 Working Days of receiving your return.

C7.2 We will pay approved refunds within 30 days of the later of: (a) the date we receive your return; and (b) the date we confirm that all of the conditions in clause C3 have been met.

C8. Consumer claim limits

C8.1 A Consumer may make one Buy Back claim in any 6-month period, covering up to 6 packs.

C8.2 For the purpose of this limit, claims made by the same person, household, delivery address, payment account or LINE account are treated as claims by the same Consumer.

C8.3 No pack may be the subject of more than one claim, and no Product may be claimed under both the Buy Back Scheme and clause A12.4 of our Terms of Sale.

C9. Fair use

C9.1 We operate the Buy Back Scheme in good faith and expect Customers to do the same. Acting reasonably, we may refuse a claim in whole or in part where:

  • we have reasonable grounds to suspect fraud, or that information or evidence given to us is false, altered or inconsistent;
  • the claim forms part of a pattern of buying and claiming, or is made through multiple accounts or identities;
  • Products bought as a Consumer have been resold, or were bought for resale;
  • the returned Products are not the Products bought in the Order claimed for, or show signs of substitution or tampering; or
  • there are other exceptional circumstances, not foreseen in these terms, that would make paying the claim clearly unfair to us.

C9.2 If we refuse a claim, we will tell you the reason in writing. You may ask us to review the decision within 14 days by emailing [email protected] with any further information. Our review decision concludes the Buy Back claim, without affecting your legal rights.

C10. Returned Products

C10.1 For food safety reasons, returned Products are never resold. Returned Products become our property on receipt and will be destroyed, whether or not the claim is approved. They cannot be sent back to you.

C10.2 Please do not return Products that are mouldy, spoiled or that you believe are unsafe. Photograph them, dispose of them safely, and contact us under clause A12.4 of our Terms of Sale or clause B7 of our Trade Terms.

C11. Misuse

C11.1 If a refund is obtained by fraud, false information or in breach of these terms, we may recover the refund, cancel outstanding Orders, close the Customer's account, and exclude the Customer from the Buy Back Scheme.

C12. Trade Customers

For Trade Customers, these terms apply with the following changes.

C12.1 No pack limit. Clause C8.1 does not apply. A Trade Customer may claim for any number of packs from a delivery, including unsold, unopened stock.

C12.2 One claim per delivery. Each delivery may be the subject of one Buy Back claim, made within 30 days of its Delivery Date. Claimed packs must come from that delivery and match the MFG/EXP dates of the stock we supplied in it.

C12.3 Storage and account. Claimed stock must have been stored in line with clause B5 of our Trade Terms and be within its expiry date when dispatched to us, and the Trade Customer's account must be fully paid.

C12.4 Collection and inspection. Instead of the Trade Customer posting the stock, we may choose to collect it ourselves or through one of our sales agents, free of charge. We may inspect the stock at your premises before collection.

C12.5 Refund amount. The refund is the trade price you paid for each qualifying pack.

C12.6 Repeated claims. The Buy Back Scheme is intended to give Trade Customers confidence when stocking our Products, not to operate as sale or return. If a Trade Customer makes Buy Back claims on two or more deliveries in any 6-month period, we may give written notice that future Orders will not be covered by the Buy Back Scheme. This does not affect deliveries made before the notice, or the Trade Quality Guarantee in clause B7 of our Trade Terms.

C12.7 Your own customers. If you offer refunds to your own customers, you do so at your own cost and on your own terms. You must not advertise the Buy Back Scheme as your own guarantee, or describe it in terms other than those we supply.

C13. Changes to the scheme

C13.1 We may change, suspend or withdraw the Buy Back Scheme by updating these terms on the Website. Products delivered before the change remain covered by the version of these terms in force on their Delivery Date.

Claim checklist

Please include the following with every claim. We will not be able to process a claim until we have all of it.

What we need Notes
Your full name (and business name, for Trade Customers) As shown on your Order
Email address or LINE ID So we can send your claim reference and updates
Order number, payment slip, receipt or invoice Proof that you bought the Products directly from us
Delivery Date The 30-day period runs from this date
Number of packs you are returning Consumer limits apply (clause C8)
MFG/EXP dates on each pack Printed on the back of the pack
Your reason for dissatisfaction A short written explanation
Refund account details A bank account or PromptPay number in your name
Proof of postage Courier or postal receipt showing the dispatch date, sent once you have posted the return

By submitting a claim, you confirm that the information you have given is true, that the Products were bought directly from BlackJack Jerky, and that you accept these Buy Back Scheme Terms.

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